Privacy Policy
1. General Information
1.1 Introduction
Welcome to Elora Clothing. We appreciate your visit and thank you for choosing to browse our website.
Protecting your personal information is important to us. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard your data whenever you visit or interact with our website. Personal data refers to any information that can be used to identify you, either directly or indirectly.
1.2 Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Elora Clothing is the data controller responsible for processing personal information collected through this website.
If you have any questions regarding this Privacy Policy or the way your data is handled, you can contact us at:
Email: info@elora-clothing.com
1.3 Website Security
To protect your personal information during transmission, our website uses SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption.
A secure connection can be identified by the "https://" prefix in your browser's address bar and the padlock icon displayed next to the website address.
2. Information We Collect
When you browse our website without creating an account, placing an order, or submitting information through forms, we automatically collect certain technical information that your browser sends to our servers.
This information may include:
- The pages you visit
- The date and time of your visit
- The amount of data transferred
- The website or source that referred you to our website
- Your browser type and version
- Your operating system
- Your IP address (which may be anonymized where applicable)
This information is collected solely to ensure the security, stability, and proper operation of our website, as well as to improve overall performance and user experience.
We do not use this information to personally identify visitors unless required to investigate suspected fraudulent or unlawful activity.
3. Cookies
Our website uses cookies to provide a smoother browsing experience and to improve the functionality of our online store.
Cookies are small text files stored on your device that allow certain website features to function properly.
We may use:
- Session cookies, which are automatically deleted when you close your browser.
- Persistent cookies, which remain stored on your device for a limited period to remember your preferences and improve future visits.
Cookies may collect limited information such as:
- Browser settings
- Device information
- IP address
- Website preferences
- Shopping cart contents
Some cookies are essential for processing orders, remembering your shopping cart, and ensuring the website functions correctly.
In certain cases, third-party service providers or advertising partners may also place cookies on your device to help us analyze website performance, personalize content, or display relevant advertisements.
You can control or disable cookies at any time through your browser settings. Most browsers allow you to:
- Accept or reject cookies
- Delete previously stored cookies
- Receive notifications before cookies are stored
Please note that disabling cookies may affect certain features and functionality of the website.
Helpful browser guides:
- Microsoft Edge / Internet Explorer
- Google Chrome
- Mozilla Firefox
- Safari
- Opera
(Refer to your browser's official help center for instructions.)
4. Contacting Us
If you contact Elora Clothing by email or through one of our contact forms, we will collect the information you voluntarily provide.
This may include:
- Your name
- Your email address
- Your message
- Any additional information you choose to share
We use this information solely to:
- Respond to your inquiries
- Provide customer support
- Handle requests related to orders or our services
- Improve our customer experience
Your information will only be retained for as long as necessary to resolve your request or comply with any applicable legal obligations.
If you have any questions regarding this Privacy Policy or how your personal information is processed, you may contact us at:
Email: info@elora-clothing.com
7. Order Processing
7.1 Shipping Your Order
To fulfill and deliver your order, we may share the personal information required for shipping with our trusted logistics and delivery partners. This information is only shared when necessary to complete your purchase and ensure your order reaches you successfully.
The information shared may include your:
- Full name
- Shipping address
- Email address
- Phone number (if required by the shipping carrier)
We only share the information necessary to complete the delivery of your order.
7.2 Payment Processing
To securely process payments, we work with trusted third-party payment service providers.
When you place an order, the information required to complete your payment may be securely transmitted to the payment provider responsible for processing your transaction. These providers process your payment information in accordance with their own privacy policies and applicable data protection laws.
Elora Clothing does not store your complete credit card or payment details on our servers.
Your payment information is used solely for:
- Processing your purchase
- Preventing fraudulent transactions
- Complying with legal and financial obligations
- Completing refunds where applicable
All payment transactions are encrypted and processed through secure payment gateways to help protect your personal and financial information.
8. Review Requests
After you make a purchase, we may send you a one-time email inviting you to leave a review of your shopping experience or the products you ordered.
Review requests are only sent where permitted by applicable law or where you have provided your consent.
Providing a review is entirely voluntary. You may unsubscribe from future review requests at any time by following the instructions included in our emails or by contacting us at:
9. Social Media
Elora Clothing maintains a presence on various social media platforms to connect with our customers and share updates about our products and promotions.
Our website may include links to social media platforms such as:
- TikTok
Please note that when you visit these platforms or interact with our social media pages, your personal information is processed according to the privacy policies of those respective providers.
We encourage you to review the privacy policies of the platforms you use to understand how your information is collected, stored, and processed.
10. Advertising & Marketing
To improve our website, measure the effectiveness of our advertising campaigns, and provide visitors with relevant advertisements, Elora Clothing may use trusted third-party marketing and analytics services.
These services may collect information such as:
- Pages you visit
- Products you view
- Time spent on our website
- Device and browser information
- IP address (where applicable)
- Advertising interactions
This information may be collected through cookies, pixels, tags, or similar technologies.
We use this data to:
- Measure the performance of advertising campaigns
- Understand how visitors use our website
- Improve our products and services
- Personalize marketing content
- Display advertisements that may be relevant to your interests
Where required by applicable law, these technologies will only be used after you have provided your consent.
You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie banner.
10.1 Google Advertising
If we use Google advertising services, Google may collect certain information through cookies or similar technologies to measure campaign performance, improve advertising effectiveness, and display personalized advertisements.
For more information about how Google processes personal information, please visit:
https://policies.google.com/privacy
10.2 Meta Advertising
If we advertise through Meta platforms such as Facebook or Instagram, Meta may use cookies or similar technologies to measure advertising performance and help deliver personalized advertisements.
For more information, please review Meta's Privacy Policy:
https://www.facebook.com/privacy/policy
11. Analytics
To better understand how visitors interact with our website and to improve the shopping experience, Elora Clothing may use website analytics services.
These services help us collect anonymous or aggregated information, including:
- Pages visited
- Time spent on the website
- Device and browser information
- General location (based on IP address)
- Website navigation and interactions
This information helps us:
- Improve website performance
- Optimize user experience
- Understand customer preferences
- Measure the effectiveness of our marketing efforts
Where required by applicable law, analytics technologies will only be activated after you have provided your consent through our cookie banner.
You can withdraw your consent or manage your cookie preferences at any time.
Google Analytics
If Google Analytics is used on our website, it may collect information about how visitors interact with our website through cookies or similar technologies.
Google processes this information on our behalf to generate reports about website usage and help us improve our services.
For more information about how Google handles personal information, please visit:
https://policies.google.com/privacy
12. Retargeting and Remarketing
To provide a more personalized shopping experience and improve the effectiveness of our advertising, Elora Clothing may use remarketing and retargeting technologies provided by trusted third-party advertising partners.
These technologies may use cookies, pixels, or similar tracking tools to display advertisements based on your previous interactions with our website.
Advertising may appear on platforms such as:
- Other participating advertising networks
The information collected through these technologies may include:
- Pages you visited
- Products you viewed
- Purchases or shopping activity
- Device and browser information
- Anonymous identifiers
We do not use this information to personally identify you.
Where required by applicable law, these technologies are only activated after you have given your consent through our cookie banner.
You can withdraw your consent at any time by changing your cookie preferences or browser settings.
Meta (Facebook & Instagram)
If we use Meta advertising services, Meta may use cookies, pixels, or similar technologies to measure advertising performance, create custom audiences, and display personalized advertisements.
For more information, please visit Meta's Privacy Policy:
https://www.facebook.com/privacy/policy
13. Your Privacy Rights
Depending on your location and the applicable privacy laws, you may have certain rights regarding the personal information we collect and process.
These rights may include:
Right of Access
You have the right to request access to the personal information we hold about you, including details about how and why your information is processed.
Right to Rectification
You may request that we correct or update any inaccurate or incomplete personal information.
Right to Erasure
You may request that we delete your personal information where permitted by applicable law. In certain circumstances, we may be legally required to retain specific information.
Right to Restrict Processing
You may request that we temporarily restrict the processing of your personal information under certain circumstances.
Right to Data Portability
Where applicable, you may request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
If we process your personal information based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.
Right to Object
You may object to the processing of your personal information where we rely on legitimate interests or where your information is used for direct marketing purposes.
Right to Lodge a Complaint
If you believe that your personal information has been processed in violation of applicable data protection laws, you have the right to file a complaint with your local data protection authority.
Contact Us
If you wish to exercise any of your privacy rights or have questions regarding this Privacy Policy, please contact us at:
Email: info@elora-clothing.com
14. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, processing your orders, complying with legal obligations, resolving disputes, and enforcing our agreements.
When your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and regulations.
Certain information may be retained for longer periods where required by law, including for tax, accounting, fraud prevention, or other legal compliance purposes.