Refund Policy
At Elora Clothing, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Please read our return policy carefully before requesting a return.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Show no signs of damage caused by misuse or normal wear.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Underwear
- Swimwear (if the hygiene seal has been removed)
- Bodysuits worn without original protection
- Earrings
- Gift cards
- Personalized or custom-made products
- Clearance or Final Sale items (if applicable)
If your item arrives damaged or defective, please contact us immediately.
3. Damaged or Incorrect Items
If you receive:
- a damaged item,
- a defective product,
- or the wrong item,
please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Email:
Our support team will review your request and provide the appropriate solution.
4. How to Start a Return
To request a return, please email:
Please include:
- Order number
- Full name
- Email address
- Reason for the return
- Photos (if the item is damaged or incorrect)
Our customer support team will review your request and provide you with the correct return instructions.
Please do not send any items back without first contacting us.
Returns sent without prior approval may not be accepted.
5. Return Shipping Costs
Unless your item is damaged, defective, or incorrect, customers are responsible for all return shipping costs.
As our products are shipped from and returned to our central fulfillment warehouse in Asia, international return shipping fees may apply.
The exact return address will be provided after your return request has been approved.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, your refund will be processed using the original payment method.
Refunds are generally issued within 10 business days, although processing times may vary depending on your payment provider or financial institution.
Original shipping charges are non-refundable unless the return is due to an error on our part.
7. Order Cancellation
Orders may only be cancelled before they have entered the fulfillment or shipping process.
Once an order has been processed or shipped, it can no longer be cancelled.
If you no longer wish to keep the item after receiving it, you may request a return in accordance with this Return Policy.
8. Return Address
To ensure your return is processed correctly, please do not return your order to the sender's address shown on the package.
Our customer support team will provide the correct return address after your return request has been approved.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@elora-clothing.com